Refund policy


No Return, No Refund Policy

 

Thank you for shopping with [Kansa healing]. Your satisfaction is important to us, and we take pride in offering high-quality cosmetic and beauty products. Please take a moment to review our No Return, No Refund Policy before making your purchase.

1. All Sales Are Final

Due to the nature of cosmetic and personal care products, all sales are final. For reasons of health, safety, and hygiene, we do not accept returns or exchanges on any items, whether opened or unopened.

This policy is in place to ensure the safety and integrity of our products for all customers.

2. Non-Refundable Products Include (but are not limited to):

  • Skincare products (creams, serums, cleansers, masks, etc.)

  • Makeup (lipsticks, foundations, eye products, etc.)

  • Fragrances

  • Haircare products

  • Tools and accessories (brushes, sponges, applicators)

Once a product has left our facility, it cannot be returned for resale or reuse under any condition.

3. Damaged, Defective, or Incorrect Items

We understand that issues can occasionally arise. If you receive a product that is:

  • Damaged in transit

  • Defective

  • Incorrect (wrong item shipped)

You must contact us within [5–7] business days of receiving your order. Please include:

  • Your order number

  • A clear description of the issue

  • Photos of the product and packaging

If your request is approved, we will send a replacement or offer store credit—no cash refunds will be provided.

4. Order Cancellations

Orders cannot be canceled once they have been processed or shipped. Please double-check your items, billing, and shipping information before submitting your order.

5. Shipping Issues

We are not responsible for:

  • Incorrect shipping addresses entered at checkout

  • Delays caused by carriers

  • Lost or stolen packages marked as delivered

Please contact the shipping provider directly if there are issues after dispatch.

6. Chargebacks & Payment Disputes

By placing an order, you agree to this No Return, No Refund policy. If a chargeback or payment dispute is initiated without contacting us first, we reserve the right to provide supporting documentation to your bank or payment provider and deny future purchases.

7. Contact Us

If you have any concerns or believe you've received a faulty item, please contact us:

Email: [kansaheal@gmail.com]

8. Policy Updates

We may update this policy at any time. Any changes will be posted here with a new effective date.

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